Legal

Refunds and payments

The full legal text on this page is in English. Menus and headings follow the language you select.

Effective 27 August 2026

Two kinds of money move through STORAQ, and they are treated differently.

Fees you pay us

Subscription, sponsorship, and similar platform fees are charged for access to digital features. If a charge was taken in error, write to support@storaqapp.com within fourteen days with the reference. We may refund a platform fee when the feature was not delivered because of a fault on our side. We do not refund a period you already used, except where consumer law in your country requires it.

Purchases from stores

Goods and delivery sold by an independent store are a contract between you and that store. Refunds, returns, and cancellations follow that store’s policy and applicable consumer law. We can help you contact the store through the app; we are not the merchant of record unless a receipt says so.

Chargebacks

If you open a chargeback, we may pause the related account while the bank investigates. False claims may lead to account closure.