Legal
Terms of Use
Effective 11 September 2026
These Terms of Use (“Terms”) form a contract between you and the operator of STORAQ (“we”, “us”). By creating an account, installing a build from get.storaqapp.com, or calling the API at storaqapp.com, you agree to these Terms and to the Privacy Policy, Cookie Policy, EULA, and Acceptable Use Policy.
1. The service
STORAQ provides software for store operations and an online marketplace: catalogues, orders, chat, subscriptions, and related tools. Features may differ by platform, country, and account type. We may change, suspend, or discontinue a feature with notice when the law requires it.
2. Eligibility
You must be old enough to form a binding contract in your country and able to accept these Terms. If you use STORAQ for a business, you confirm you have authority to bind that business.
3. Accounts
You are responsible for the credentials on your account and for activity that occurs under them. Tell us promptly if you believe an account was used without permission. We may refuse, suspend, or close an account that violates these Terms or the law.
4. Stores and listings
Merchants are responsible for the accuracy of prices, stock, taxes, delivery promises, and product descriptions. Shoppers are responsible for the information they submit at checkout. STORAQ is not the seller of goods listed by independent stores unless we say so in writing for a specific transaction.
5. Fees
Some features require a paid plan, sponsorship, or points. Posted prices exclude taxes unless shown otherwise. We may change future prices; a change does not alter a term already paid through unless the law says it must.
6. Acceptable use
You must follow the Acceptable Use Policy. You may not probe, scrape, or overload the service, impersonate others, or use STORAQ to commit fraud.
7. Intellectual property
The apps, site design, trademarks, and documentation belong to us or our licensors. You receive a limited licence described in the EULA. You keep ownership of content you upload; you grant us a licence to host and display it as needed to run the service.
8. Disclaimers
The service is provided “as is”. We do not promise uninterrupted operation, perfect stock data, or that a third-party store will fulfil an order. To the extent the law allows, we disclaim implied warranties of merchantability and fitness for a particular purpose.
9. Liability
To the extent the law allows, we are not liable for indirect, incidental, or consequential damages, or for lost profits, data, or goodwill. Our aggregate liability for a claim relating to the service is limited to the fees you paid us for the service in the three months before the claim, or fifty US dollars, whichever is greater. This does not limit liability that cannot be limited by law, including fraud or personal injury.
10. Indemnity
You will defend and indemnify us against claims arising from your content, your store’s goods or services, or your breach of these Terms, except to the extent we caused the claim.
11. Termination
You may stop using STORAQ at any time. We may suspend or end access if you breach these Terms, if we are required to by law, or if we discontinue the service. Sections that by their nature should survive (including 7–10 and 12) remain in force.
Account enforcement and deletion
We reserve the right, to the extent permitted by applicable law, to warn, restrict, suspend, deactivate, or permanently delete any account that violates these Terms, our policies, or the law. We may act immediately when needed to protect users, investigate fraud or abuse, comply with legal requests, or preserve evidence. Where appropriate, we may explain the reason and provide an appeal or support channel.
How to delete your account
Account deletion is available in Profile or on the website deletion page. Confirm ownership with the emailed code; you have 14 days to cancel. Active transactions may postpone completion. Ordinary data is purged or de-identified; necessary financial, legal and abuse evidence may be retained as described in the Privacy Policy.
Reported chats and administrator access
If a chat is reported, or if access is reasonably necessary to investigate safety, fraud, abuse, or a legal request, authorized STORAQ administrators may access and review the relevant conversation, messages, attachments, and related metadata. This may include content removed from a participant’s view when retention is necessary. Access is limited to the investigation and may be logged; administrators may not impersonate participants or use the review to send messages.
12. Law and disputes
These Terms are governed by the laws that apply at the operator’s principal place of business, without regard to conflict-of-law rules. Courts in that place have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. If a court finds a clause unenforceable, the rest remains in effect.
13. Changes
We may update these Terms. The new version applies after we post it here, or later if the law requires advance notice. Continued use after that date is acceptance.
14. Contact
Legal notices: Open a support ticket. Support: Open a support ticket.