STORAQ / 06
Customer chat, voice notes and store stories
Keep the conversation close to the products, people and orders that started it.
STORAQ conversations support text, photos, voice notes, location sharing and order context. A customer can ask about a product while the store keeps the conversation tied to the work already happening.
Stores can also publish photo and video stories that last 24 hours. Story allowances vary by plan and eligibility; a free allowance does not mean unlimited publishing. Permissions such as microphone, photos and location belong to the feature you choose to use.
How the workflow fits together
- Find a store or open a relevant conversation.
- Ask a question or share supported product and order context.
- Use store stories to share timely updates within the account’s allowance.
Common questions
Does the demo send messages to a real store?
No. Switch between customer and store roles and write both sides of a local sample conversation.
Are store stories only available on paid plans?
Story access and quotas depend on the current plan and eligibility rules. The app shows the allowance that applies to the account.